Since 1874, ADT Home Security has been providing security for homes and businesses. It possesses one of the most well-established reputations in the industry as being reliable and dependable. Even more pleasing are the positive ADT reviews by the BBB.
With an A+ rating, ADT has over six million customers in the U.S. and Canada. If you are in need of a home security system, and you are considering purchasing your service from ADT, we think there are three things you need to know before making your final decision.
One area that ADT is lacking is in its cancellation policies and practices. Many customers have stated that their cancellation practices are intentionally dishonest. There are numerous complaints of customers canceling their service because they are moving, yet they were still charged month after month by ADT.
When they called ADT’s customer service to find out why they were still being charged, they were told everything from their signature was missing on a form to they still had to pay for another 30 days of service (even though they had already purchased a one-year service plan).
Customer service representatives for ADT leave much to be desired. Customers state they are rude and unhelpful. Furthermore, when they contacted a rep to let them know about a problem, they were often made to feel like it was their (the customers) fault.
ADT has some of the highest installation rates of any home security business in the industry. With that said, even if you decide to go with its premium package (which is the highest package offered and costs the most), you still will have to pay extra for features that are included in lower-priced packages from other home security companies. If you want carbon monoxide detection or flood monitoring, you need to be ready to cough up more money.
Numerous customers are not too happy with the billing methods of ADT. When you call ADT and inquire that you are interested in service, you are told that you will have to put a credit card on file. Customers have said that they have been automatically charged for service they didn’t ask for, or charged months after they cancelled their service.
What is even more disturbing is that when customers contacted customer service about their billing issues, they were basically told they were lying and never cancelled, resulting in monthly charges still being deducted from their credit card on file.
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